Privacy Policy
Effective Date: March 2026
At House of Vee, we respect your privacy and are committed to protecting the personal information you share with us. This policy explains how we collect, use and safeguard your data when you visit or shop on houseofvee.co.ke.
1. Who We Are
House of Vee is a retail store based in Kenya, offering kitchenware, furniture, home decor, beddings, shoes, bags and lifestyle products. We operate via houseofvee.co.ke and fulfill orders for delivery or collection across Kenya.
- Website: houseofvee.co.ke
- Email: info@houseofvee.co.ke
- Phone/WhatsApp: 0799 736 845
2. Information We Collect
When you shop or interact with us, we may collect the following:
- Full name
- Phone number and WhatsApp contact
- Delivery address
- Email address
- Payment reference details (e.g. M-PESA transaction code)
- Order history and preferences
- Device and browser information when you visit our site
3. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Confirm payment and delivery details
- Contact you via WhatsApp, phone or email regarding your order
- Improve our website and shopping experience
- Send occasional updates or promotions (only if you have opted in)
We do not sell, rent or share your personal information with third parties for marketing purposes.
4. Payment Information
We accept payments via M-PESA, Visa, MasterCard, Equity and Airtel Money. We do not store your card or M-PESA PIN details on our servers. All payment transactions are handled through secure third-party payment processors.
5. Cookies
Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences and understand how visitors use our site. You may disable cookies in your browser settings, though some features of the site may not function properly as a result.
6. WhatsApp & Direct Communications
When you contact us via WhatsApp or email, your messages and contact details may be retained to help us resolve queries, process orders and improve our service. We do not share this information with outside parties.
7. Third-Party Services
Our website may contain links to third-party platforms or use third-party tools such as payment gateways and analytics services. These parties have their own privacy policies and we are not responsible for their practices.
8. Data Retention
We retain your personal information for as long as necessary to fulfill your order and comply with legal obligations. You may request deletion of your data at any time by contacting us.
9. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data
- Opt out of promotional communications at any time
To exercise any of these rights, contact us at info@houseofvee.co.ke or via WhatsApp on 0799 736 845.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this page periodically.
11. Contact Us
If you have any questions about this Privacy Policy, please reach out:
Website: houseofvee.co.kenal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Email: info@houseofvee.co.ke
Phone/WhatsApp: 0799 736 845