Return & Refund Policy
Effective Date: March 2026
At House of Vee, we value your satisfaction and are committed to providing high-quality products. If you are not fully satisfied with your purchase, we are here to help.
1. Returns
We accept returns under the following conditions:
- Items must be returned within 24 hours of delivery
- Products must be unused, undamaged and in their original packaging with all tags attached
- A valid receipt or proof of purchase is required
2. Non-Returnable Items
The following items are not eligible for return:
- Custom or personalized products
- Clearance or sale items
- Gift cards
- Opened or used products
3. Return Process
To initiate a return, follow these steps:
Step 1 — Contact Us Reach out to us before returning anything:
- Email: info@houseofvee.co.ke
- Phone/WhatsApp: 0799 736 845
- Include your order number and reason for return
Step 2 — Return Approval Wait for confirmation from us before sending the item back. Do not send anything without prior approval.
Step 3 — Send the Item Approved returns should be delivered or sent to: Superior Arcade, Shop 217/214/222
Step 4 — Inspection & Refund Once received, we will inspect the item and process your refund within 5 business days to your original payment method.
4. Exchanges
If you receive a defective, damaged or incorrect item, please contact us within 24 hours of delivery for a replacement. We will arrange an exchange at no extra cost where the error is on our part.
5. Refunds
- Refunds are processed after inspection and approval of the returned item
- Shipping fees are non-refundable unless the return is due to our error
- Refunds are returned to your original payment method (M-PESA, card, etc.)
- If your refund is delayed, please contact us at 0799 736 845
6. Contact Us
For any return or refund queries:
- Email: info@houseofvee.co.ke
- Phone/WhatsApp: 0799 736 845
- Location: Superior Arcade, Shop 217/214/222