Pre-Order Policy
Pre-Order Policy
Effective Date: March 2026
At House of Vee, some of our products are offered on a pre-order basis through our trusted global suppliers. This allows us to bring you unique and high-quality items at competitive prices. By placing a pre-order, you agree to the terms below.
1. What is a Pre-Order Item?
Pre-order items are products that are not immediately in stock and are sourced internationally after your order is placed. These items are listed under our Pre-Orders category on the website.
2. Payment Terms
- A 50% deposit is required to confirm your order
- The remaining 50% balance must be paid before delivery or dispatch
- Orders will only be processed once the deposit has been received
- Payment can be made via M-PESA, Visa, MasterCard, Equity or Airtel Money
3. Delivery Timelines
- Pre-order items take approximately 2 months to arrive
- Delivery timelines may vary depending on supplier processing times, shipping and customs clearance
- Delays may occasionally occur and we will keep you informed throughout the entire process
4. Order Confirmation & Processing
- Once your deposit is received, your order is immediately placed with our supplier
- You will receive confirmation via WhatsApp or email
- We will provide updates during the processing and shipping stages
5. Cancellation Policy
- Orders cannot be cancelled once they have been processed and sent to the supplier
- If cancellation is requested before processing begins, a refund may be issued less any transaction or processing fees
- To request a cancellation, contact us immediately via WhatsApp or email
6. Returns & Refunds
Due to the nature of pre-orders, our return policy is limited:
We accept returns only if:
- The item delivered is defective
- The wrong item was delivered
- Issues must be reported within 24 hours of delivery
We do not accept returns for:
- Change of mind
- Incorrect size selection unless the error is on our part
- Delays caused by customs or shipping
7. Quality & Product Variations
- Slight differences in color, size or finish may occur due to lighting, manufacturing or screen display differences
- We strive to ensure all product descriptions and images are as accurate as possible
- If you have concerns about a specific item, contact us before placing your order
8. Customs & Import Delays
- In rare cases, delays may occur due to customs clearance or shipping disruptions
- House of Vee is not liable for delays beyond our control but will always assist in follow-ups and keep you updated
9. Contact Us
For any questions or updates regarding your pre-order:
- Email: info@houseofvee.co.ke
- Phone/WhatsApp: 0799 736 845
- Website: houseofvee.co.ke